Kelearn: Privacy Policy

This Privacy Policy describes how Kelearn ("we," "us," or "our"), which is the e-learning brand of Kerala State Electronics Development Corporation Ltd (KELTRON), a Government of Kerala undertaking, collects, uses, maintains, and discloses information collected from users (each, a "User") of the kelearn.com website ("Site") and all products and services offered by Kelearn, including our Medical Coding, Medical Transcription, Medical Scribing, and other healthcare documentation training programs.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, enroll in a course, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.

1.1. Personal Identification Information may include:

• Contact Information: name, email address, postal address, phone number.
• Demographic Information: age, gender, nationality (we primarily target individuals up to 35 years of age for our programs).
• Educational Background: qualifications, previous academic records.
• Account Credentials: username and password (for online learning platform access).
• Payment Information: details required for processing course fees, collected securely via third-party payment gateways; we do not store sensitive financial data directly.

One category has been removed from this list: see the note at the top of this page.

1.2. Non-Personal Identification Information: we may collect non-personal identification information about Users whenever they interact with our Site, such as browser name, device type, and technical information about a User's means of connection to our Site.

2. How We Collect Information

• Directly from you: when you register for an account, enroll in a course, fill out inquiry forms, participate in surveys, or communicate with us by email or phone.
• Automated technologies: through cookies and other tracking technologies as you navigate our Site (see section 6).
• From KELTRON: because KeLearn is KELTRON's e-learning brand, certain necessary administrative or student support data may be shared within the KELTRON framework to facilitate your educational journey.

3. How We Use Your Information

Kelearn collects and uses Users' personal information for the following purposes:

• To provide and manage educational services: to enroll you in your chosen course, facilitate learning through our e-learning, centre-based and instructor-led modes, track progress, attendance and performance, and provide technical support.
• To personalize the user experience: to understand, in aggregate, how Users use the Site, and to improve content, platform features and the user interface.
• For communication: to send periodic emails about course updates and administrative notices, and to respond to inquiries and requests.
• For certification: to process eligibility for and issue the KELTRON-issued certificate.
• For security and compliance: to maintain the security and integrity of our Site and learning platforms, and to comply with legal obligations and enforce our Terms and Conditions.

One purpose has been removed from this list: see the note at the top of this page.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our security measures include encryption, access controls, and regular security audits.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may also share your information with:

• Service providers: trusted third parties who assist us in operating our website or conducting our business (for example payment processing, hosting, or learning management system providers) under an obligation to keep the information confidential and comply with data protection standards.
• KELTRON: because KeLearn is KELTRON's e-learning brand, data may be shared with KELTRON's relevant departments for administrative, operational and certification purposes.
• Legal compliance: we may disclose personal information when required by law or where we believe in good faith it is necessary to meet a legal requirement, protect Kelearn's rights or property, or protect the safety of Users or the public.

One recipient has been removed from this list: see the note at the top of this page.

6. Cookies and Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.

7. Your Data Protection Rights

You have the following rights regarding your personal data processed by Kelearn:

• Right to Access: request copies of your personal data.
• Right to Rectification: request that we correct inaccurate information or complete incomplete information.
• Right to Erasure: request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: request that we restrict processing of your personal data, under certain conditions.
• Right to Object to Processing: object to our processing of your personal data, under certain conditions.
• Right to Data Portability: request that we transfer the data we hold to another organization, or to you, under certain conditions.

To exercise any of these rights, contact us using the details in section 9. We will respond within a reasonable timeframe.

8. Third-Party Websites

Users may find content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Those sites may have their own privacy and customer service policies.

9. Changes to This Privacy Policy

Kelearn has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to check this page periodically. Continued use of the Site after a change constitutes acceptance of that change.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kelearn
Knowledge Services Group, ITBG, Keltron House, Vellayambalam, Thiruvananthapuram, Kerala, India
Course Advisor: +91 95677 77444
Technical Assistance: +91 98950 70748
Email: help@kelearn.com · support@kelearn.com