KELEARN - PRIVACY POLICY

Last Updated: [Insert Current Date, e.g., July 21, 2025]

This Privacy Policy describes how Kelearn ("we," "us," or "our"), the e-Learning arm of Kerala State Electronics Development Corporation (KELTRON), collects, uses, maintains, and discloses information collected from users (each, a "User") of the kelearn.com website ("Site") and all products and services offered by Kelearn, including our Medical Coding, Medical Transcription, Medical Scribing, and other healthcare documentation training programs.

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1. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, enroll in a course, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.

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1.1. Personal Identification Information:

This may include, but is not limited to:

Contact Information: Name, email address, postal address, phone number.

Demographic Information: Age, gender, nationality. (Please note: we primarily target individuals up to 35 years of age for our programs).

Educational Background: Qualifications, previous academic records.

Account Credentials: Username and password (for online learning platform access).

Payment Information: Details required for processing course fees (collected securely via third-party payment gateways, we do not store sensitive financial data directly).

Job Assistance Information: Resumes, career preferences, performance data from skill-based programs for placement support.

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1.2. Non-Personal Identification Information:

We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

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2. How We Collect Information

We collect information through various methods:

Directly from You: When you register for an account, enroll in a course, fill out inquiry forms, participate in surveys, or communicate with us via email or phone.

Automated Technologies: Through cookies and other tracking technologies as you navigate our Site (see Section 6).

From KELTRON Affiliates: As the e-learning arm of KELTRON, certain necessary administrative or student support data may be shared within the KELTRON framework to facilitate your educational journey.

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3. How We Use Your Information

Kelearn collects and uses Users' personal information for the following purposes:

To Provide and Manage Educational Services:

To enroll you in your chosen courses (e.g., Medical Coding, Medical Transcription, Medical Scribing).

To facilitate your learning through our e-learning, center-based, and instructor-led modes.

To track your progress, attendance, and performance in courses.

To provide technical support and customer service related to your learning experience.

To Personalize User Experience:

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our educational content, platform features, and user interface based on user needs.

For Communication:

To send periodic emails regarding course updates, administrative notices, and information about new programs.

To respond to your inquiries, questions, and other requests.

For Certification and Job Assistance:

To process your eligibility for and issue the KELTRON-issued certificate upon successful completion of programs.

To provide job assistance for our skill-based training programs by sharing relevant information (with your consent) with potential employers and placement partners.

For Security and Compliance:

To maintain the security and integrity of our Site and learning platforms.

To comply with legal obligations and enforce our terms and conditions.

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4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our security measures include encryption, access controls, and regular security audits.

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5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information with:

Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing, hosting, learning management system providers), or serving our Users, provided that those parties agree to keep this information confidential and comply with data protection standards.

KELTRON: As the e-Learning arm of KELTRON, data may be shared with KELTRON's relevant departments for administrative, operational, and certification purposes, in line with KELTRON's broader organizational policies and legal obligations.

Placement Partners: For job assistance, we may share relevant personal and performance data with companies and recruitment partners, but only with your explicit consent, to facilitate potential employment opportunities.

Legal Compliance: We may disclose personal information when required by law or in the good faith belief that such action is necessary to conform to legal requirements, protect the rights or property of Kelearn, or protect the personal safety of users or the public.

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6. Cookies and Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

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7. Your Data Protection Rights

You have the following rights regarding your personal data processed by Kelearn:

Right to Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe.

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8. Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

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9. Changes to This Privacy Policy

Kelearn has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kelearn

Knowledge Services Group, ITBG, Keltron House, Vellayambalam, Thiruvananthapuram, Kerala, India
Course Advisor: +91 956 7777 444
Technical Assistance: +91 9895 07 07 48
Email: support@kelearn.com
Website: www.kelearn.com